News & Events about Forrester Research Inc.
According to Forresters (Nasdaq: FORR) Financial Services Customer Trust Index, not a single UK, French, or Italian bank demonstrates strong levels of trust with its customers. Furthermore, many...
Forrester (Nasdaq: FORR) opened calls today for nominations for its Security & Risk Enterprise Leadership Award, which recognizes an organizations excellence in designing and executing a security, privacy, and risk strategy that drives trusted relationships with key stakeholders. The...
Forresters (Nasdaq: FORR) Canada Customer Experience Index Rankings (CX Index) reveal that the average CX quality among Canadian brands fell for an unprecedented second year in a row as brands struggled to deliver on customer needs. Average CX scores fell in six of the nine industries surveyed...
Labcorp Awarded Forrester Research 2023 Customer Obsession Leadership Award Labcorp Awarded Forrester Research 2023 Customer Obsession Leadership Award PR Newswire BURLINGTON, N.C., June 14, 2023 BURLINGTON, N.C., June 14, 2023 /PRNewswire/ --Labcorp(NYSE: LH), a leading global life sciences...
According to Forresters (Nasdaq: FORR) US Customer Experience Index (CX Index) rankings, CX quality among brands in the US declined for an unprecedented second year in a row. Despite more than 80% of business leaders indicating that improving CX is a high priority, just 6% of brands saw a...